Click hereAll the information you need about ordering on Rican Tiling Tools Website.
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Shop By Category  You can shop by category by clicking on the links on the left under Products. On clicking the category name, you will be presented with all the products from that group. If you can not find a particular product for a category, simply email us and we will do our best to try to stock the product for you. Searching For Products Type a product name or number into the search page, the link is found at the top of the page . You will then see a list of products relating to your query. Click on any of the links to see more details about that item and/or place the item in your basket. To bring up a wider range or results, try limiting your search to one word. If you can not find a particular product using the search box, simply email us and we will try to stock the product for you. Recommend to a Friend You can recommend any of our products to your friends by clicking on the 'Email a Friend' link on the product pages. In the window that appears, you can provide your name, email and friend's name and email. Type any message for your friend and click "Recommend". We'll gladly send your message with a link to that recommended page to your friend. Methods Of Ordering Rican Tiling Tools gives you 2 easy options to place an order. You may do one of the following:
Methods Of Payment We accept all major Credit Cards (via PayPal), and/or also personal cheques. Place An Order Placing an order is simple. Simply navigate our site to the products you want and when you've chosen the item, click the 'Add to Cart' button. You'll then be forwarded to our cart page where you can either checkout immediately or continue shopping Edit My Order If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order. Cancel My Order If you wish to cancel your order after it has been placed, simply send us an email, including all relevant details, asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, you may return the item for a refund. Money Back Guarantee We are proud of the quality of our products and highest possible level of service, we strive to make sure you are completely satisfied. If for any reason you are unhappy with your purchase you may cancel your contract with us and return the goods. Your request to cancel must be made in writing (e-mail) within 14 working days from the day after delivery. You are required throughout the period prior to return to retain the goods and take reasonable care of them. If you wish to return an item please contact us by e-mail so we can arrange the return. We will issue a full refund on the price paid for the item within 30 days of cancellation. You may be liable for any shipping costs if the item is returned or exchanged due to reasons other than received damage. You can always return items if they are defective. Please see "To return an item" below for details of how to return defective items to us. To return an item, please send the package to the address below Rican Tiling Tools Croughevoe Mitchelstown, Co. Cork For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights. Create An Account Users who create a personal account with us, will be able to store all of their billing information with us, thus preventing having to enter it every time. To create an account, simply select "My Account". From there, you will be able to register with us. You will also be able to register during your check-out process. If you do not wish to create an account with us, but wish to have your information stored for future orders, simply click the "remember me" option at the bottom of the billing/shipping page. The next time you come to our site, your billing and shipping information will be pre-filled for you! In order to take advantage of this feature, you must have your "cookies" enabled on your computer. Forgot Username or Password If you forgot your username or password, simply go to the "My Account " screen and choose "Forgot my password". You will then be able to enter your email address and we will email you your username and password within a few minutes. Edit Account Information If you wish to edit your account information, simply click the "My Account" button located at the top of the page. Enter your email address and password then click the "Sign In" button. Click on the "Update Your Profile" button and change any information you wish to change then click the "Update Profile " button located at the bottom of the page when you are finished. View Past Orders To View your past orders, log into your account and click the link on the welcome page. Shipping Order online or by phone, we aim to dispatch in stock items within 48 hours!! All orders are packaged with great care to ensure safe delivery. All orders are delivered via postal mail.
Delivery is FREE within Ireland and N. Ireland on orders over 400 and orders under 450 delivery is charged at 15.00. Orders are usually received within 1-2 working days, although we will always try to accommodate if you have a more pressing deadline, just contact us. International Shipping We do offer international shipping to most desinations. Please contact us for further details. International orders will usually arrive within 7-14 working days. Please note that International Shipping costs may vary but we shall contact you if this is the case Lost or Damaged Shipment Please contact us on (0)87 6568056 Open 9:00am 6:00pm Monday to Saturday Return A Product Please refer to 'Money Back Guarantee' here Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. Security Your online credit card transactions are secure with Rican Tiling Tools. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. All credit card details are encrypted and handled by PayPal and we use the highest levels of security available. |